chargeback

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Merchant Name
	Passei Direto
	Chargeback Case
	
	Customer Name
	payments-api-testbi@ic.af
	Chargeback Date
	
	Chargeback Amount
	BRL 
	Transaction ID
	visa
	CC #
	[PREENCHER]
	Transaction Date/Time
	
	ARN #
	
	Chargeback Dispute Code
	
Merchant Description: Passei Direto is a brazilian online educational platform that provides study materials as summaries, tests, books, video lessons and more. 
        
Dear Sir/Madam,
payments-api-testbi@ic.af user  aware of the service contract acquired on a subscription to the [PREENCHER] Premium Plan.
Our Plans work in a subscription format with automatic renewal. We charge either monthly, annually or quarterly  according to the type of plan acquired by the customer. 
The subscription service in the total amount of BRL  was first charged on the card                         on [PREENCHER].  payments-api-testbi@ic.af is using the chargeback dispute on the transaction charged on because they did not cancel the subscription before the automatic renewal and according to our contract and terms & conditions, and because of that they are not entitled to a refund. 
Regarding the chargeback dispute with reason code , we provide below all evidence necessary to show that   payments-api-testbi@ic.af authorized to use their card for this purchase. 
We request the release of the amount, remembering that the user  payments-api-testbi@ic.af user is fully aware of the purchase and renewal term.
payments-api-testbi@ic.af user  purchased the plan using the IP address [PREENCHER] which matches prior connections of that user, strengthening the connection between buyer and user.
Every customer with an active subscription is notified about the purchase, terms and conditions and renewal according to the documents shown on page 7.  
Because they did not cancel their subscription the renewal happened as scheduled. We provide information about the cancellation process in the contract, terms and conditions, customer service, help center, autoreply and chatbot. 
Proof available here: 
 
 
Last access to the platform on [PREENCHER] ([PREENCHER]) showing that the product was used.
The cardholder was aware of the terms of this transaction and had to click a box stating that he agreed to these terms as a necessary condition of purchasing the product. Terms and conditions are clearly outlined on the website for the cardholder to review.
The cardholder authorized this transaction on  Authentication Code: ([PREENCHER]) and provided his personal and payment details.
· This transaction and the information provided by the cardholder has been verified by our gateway to ensure that this transaction was not fraudulent.
· The Digital Goods/Services were rendered at the cardholder's service on   .
payments-api-testbi@ic.af user used the following information when signing up for our  services online:
	Billing First Name
	[PREENCHER]
	Billing Last Name
	[PREENCHER]
	Email Address 
	[PREENCHER]
	Billing Country
	Brazil
	Transaction Amount and Currency
	BRL 
	Purchased on IP Address.
	[PREENCHER]
Transaction Information
	CC Number
	[PREENCHER]
	CC Type
	
	Transaction Time    
	
	Transaction Amount
	BRL 
	Transaction ID
	visa
	Authorization Code & Responde:
	[PREENCHER]/[PREENCHER]
Proof of delivery of service/product Digital Goods:
        
	Username
	[PREENCHER]
	Registration Date
	[PREENCHER]
	Geolocation of Transaction and Order
	unknown
	Geolocation Match to Prior Orders
	unknown
	IP Address Match to Prior Orders
	Yes
	Credit Card Match to Prior Orders
	Yes
Link to the Terms and Conditions Page:
 
Terms and Conditions - Cancellation Policy:
Terms and Conditions - Refund Policy:
Terms and Conditions - Company Information:
Acceptance:
Product Delivery:
Purchase history and recurrence signaled to the customer:
Confirmation email template sent to the user:
All the information on the Digital Goods set out above, it is worth mentioning that the issuer/contractor   payments-api-testbi@ic.af user was fully aware of the purchase and date of the Renewal. 
Best regards
Passei Direto / UolEdtech